Refund & Delivery Policy

rendezvoir.com offers AI-generated digital content and time-based bookings with AI companions. All products are delivered digitally via our secure platform. No physical products are shipped.

Bookings: A booking reserves a companion for a fixed period of time. Access to the session is granted immediately after purchase confirmation for the booked time slot. In rare cases, payment processing delays from third parties may take up to 2 hours.

AI Content: Images, voice messages and videos are delivered within the session via in-chat media sharing.

Due to the nature of digital content and personalized AI services, all sales are final and non-refundable once delivery has occurred. This includes bookings whose session has begun and any images, videos, or voice messages delivered in a session.

Exceptions may be made in the following cases:

• The purchased product was not delivered within the stated timeframe and the delay was not caused by the customer.
• A technical error on our side resulted in the customer not receiving access to the purchased service or product.

If an exception is granted, refunds will be issued to the original payment method within 5–10 business days.

To request a refund or report a delivery problem, please contact our support team at support@rendezvoir.com within 7 days of your purchase.

Include in your request:

• Order number or payment reference
• Description of the issue
• Any relevant screenshots or proof

For any questions about our refund or delivery policy, please contact: